We keep all our customer information confidential. We do not sell, share, or divulge any information to third parties. We may email you, or our third party service contractors may email you our promotional material at certain times to only our customers in an effort to present new selections, and/or inform customers of upcoming events we believe would be of interest. To be removed from any mailing list at any time contact Customer Care at 888-466-5609. Or using the “Remove” feature contained in any of our emails.
We use a customer’s name, mailing address, email address and telephone number for the following limited purposes:
We may anonymize and aggregate data collected through the Service and use it for any purpose. For example, we may aggregate usage and transaction information to provide product recommendations to Website users.
Artscapes may, from time to time, publish an Affiliate/ Partner’s Personal Information (for example, name, photograph, sales results and achievements) to recognize the Affiliate/ Partner’s achievements and help motivate other Affiliates/ Partners. These promotions will not contain Personal Information about customers.
Cookies and Similar Technology
We and our third party service providers, such as advertising networks and analytics service providers, may collect anonymous information automatically through the use of “cookies” and similar technology. The service providers also may collect information about your online activities over time and on other websites or apps. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive to collect information about your activities on our Website.
If you place an order via our secure server, all your personal information is encrypted before it is transmitted over the Internet. We retrieve your order from our server, also via a secure connection. If you prefer not to enter your credit card online, you can call and order at 877-340-9869.
Social Media Pages
We may collect information about you when you visit our social media pages or other features. The social media website provider may provide us with information, including Personal Information, such as your name, email address, and other information made available to us.
We may collect Personal Information through your communications with our customer-support team.
As Required By Law and Similar Disclosures
We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; or protect your, our, or others’ rights, property, or safety.
Returns and Refusals
If you wish to return a product or refuse delivery of a shipment, your account will be credited upon receipt of the returned items less the original and return shipping cost. If you wish to have the shipment sent out again to the same or different address, applicable shipping rates will apply.
Credit card refunds typically take 3-5 business days to process dependent upon your financial institutions processing policy. Check refunds will usually be processed by Traveling Vineyard or the local licensee within 10 business days and then mailed via USPS.
Your Order will be forwarded to a designated licensee who is authorized to sell the products in your state. The designated licensee will reject your offer to purchase or will accept the offer to purchase and fulfill the order. Any sale made by a designated licensee will be subject to applicable local and state laws and sales taxes, as well as shipping and handling charges.
How To Contact Us Your questions and comments are always welcome. Please feel free to email us at anytime by using our “Contact Us” email form or call our customer service line at 888-466-5609.